Did a deep dive into the needs of the customer, Heritage Bank, to come up with an easy-to-use guide to help employees find providers and learn how to use their health care plans. This document helped Kaiser keep Heritage Bank as a customer.
Heritage Bank Healthcare Guide
Wrote and produced internal content and copy to inform and inspire employees across the globe, including newsletters, video interviews, landing pages, portals, emails, and social posts.
Worked with product designers, UX researchers, and engineers on the Marketplace and Branded Content teams to design flows for ecommerce and influencers.
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